Delivery

Free P&P on orders over £30

Our Standard delivery charge is £3.95

We use Royal Mail for all our orders.  You can expect delivery within 3 to 5 days.(Excludes Bank Holidays and weekends) Please note we only deliver to addresses in the U.K. 

Returns for Online purchases

If you decide to return an item, please email us at hello@lunajewellery.co.uk informing us of your intention to return, including description of item and date of receipt.

  • You are responsible for the cost of returning items to us. Please ensure all items are packaged securely and sufficiently to withstand delivery. We recommend that you use Proof of postage obtained from the Post Office when returning items. We cannot accept liability for items lost or damaged in transit. Please return items to: Luna, 73 Hill Road, Clevedon, North Somerset, BS21 7PL
  • Please ensure the items are in the same condition as they were sent and have not been altered, tampered with or worn.
  • For reasons of health, hygiene safety, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose: 1. pierced earrings; 2. hats; 3. hair accessories.
  • Items must be returned within 30 days of receipt to qualify for a refund. We cannot accept liability for items lost or damaged in transit. Please return items to: Luna, 73 Hill Road, Clevedon, North Somerset, BS21 7PL .

Lost and Damaged orders

If your order has not arrived after 5 working days, please email us at hello@lunajewellery.co.uk and we will look into it for you.

If your order has arrived but is damaged, please email us and we will advise you accordingly.

Please do not dispose of the damaged items as they will be needed.

Your statutory rights are not affected by any of our terms and conditions.

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